Sun at Six offers free shipping for all items shipped within the continental US. We use USPS and FedEx for standard delivery service for our smaller furniture, which delivers to the main entrance of the specified delivery address.
FedEx typically requires a signature from someone at the delivery address, though if you want the package to be left while you’re away, you can sign the FedEx Door Tag left after the first delivery attempt.
For larger pieces, we ship via CEVA, a freight carrier. CEVA will give you a call ahead of time to schedule a day and time for delivery into your home. To track the status of your CEVA order, visit their tracking site here and enter your tracking number into the red box in the top right corner; don't use the form on the left side of the page.
We currently ship to the 48 states in the contiguous United States. We do not ship to P.O. boxes.
Sun at Six accepts returns within 15 days of receipt. Customers pay return shipping and a 25% restocking fee. Returned items must be in original condition and original packaging.
To Return Undamaged Items:
Email us with your request for return along with associated order number. Returned items must include all original packaging when shipping the product back. Customers are responsible for the cost of return shipping. If the product is damaged upon receipt, the customer will be charged depending on the extent of the damage.
To Return Defective or Damaged Items:
If the item arrives damaged at your home, Sun at Six will issue a full refund or replacement piece. If packaging appears damaged or you suspect the contents are broken, take pictures of damaged packaging and/or product. Email us the photos along with associated order number and preferred remediation (exchange or return). Information about freight damage must be emailed within 5 days of receipt and include photos.
Please note that we accept order cancellations for 24 hours after the order is placed. Because we ship items immediately after orders are placed, cancellations made after this 24 hour period will be treated as returns, with customers paying return shipping and a 25% restocking fee. Returned items must be in original condition and original packaging.
Sun at Six