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Shipping
 

Sun at Six offers free shipping for all full-priced items shipped within the continental US. Trade orders are subject to shipping fees which are calculated at checkout. We do not ship internationally and we do not ship to P.O. boxes.

Orders containing a mix of in stock, made to order, or pre-order items will ship when all items are available.

Smaller pieces like the Rise Bookstand ship via USPS and UPS and require a signature from someone at the delivery address.

Larger pieces like beds, dining and coffee tables, sideboards, and media cabinets ship via specialized furniture freight carriers. These carriers will call, email, or text ahead of time to schedule a day and time for your delivery. There are two types of deliveries:

• Threshold: the delivery is made through the first door of the address (i.e a garage or porch) or to the lobby of an apartment building or condo.

• White Glove: the delivery is made directly to the room of your choice. The furniture will be unpacked, assembled if necessary (i.e. our dining table and beds), and the packaging will be removed from your space.

Please see product pages for the specific delivery method for that piece.

Please note that while we prepare orders for shipment immediately, it can take large furniture carriers around 5-7 business days to pick-up your order. Once picked up, shipping takes approximately 1-4 weeks. If you have a deadline for receiving your furniture, please contact us before placing your order. We cannot guarantee delivery dates, but will do our best to work with the carrier to meet your timeline.

Sun at Six is not responsible for storage or redelivery fees that are accumulated when a delivery date with the carrier cannot be met or a delivery appointment is missed. Customers are responsible for any fees that incur.

If you have any questions about how the delivery process works, send us an email or DM!

 

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Returns
 

We’re grateful that you chose Sun at Six to be a part of your home and we hope that you love your new furniture. But… life doesn’t always work out how we planned it. If you find yourself needing to return an item, we’re happy to work with you through the process.

• Items can be returned within 15 days of receipt. To initiate a return, please send us an email with your order number and the item you'd like to return.

• Original packaging is required for returns. Unfortunately, without the original packaging the item is likely to return damaged and in an irreparable state. If you’re ordering a large item that comes with white glove delivery, make sure you tell the delivery team you’d like to keep all packaging.

• Returns are subject to a restocking fee. 25% of the original, pre-discounted product price will be deducted from your refund. Pieces returned damaged or in less than original condition are subject to additional fees to be assessed upon receipt. 

• Customers are responsible for the cost of return shipping. We can help you arrange the return shipment, but the cost of shipping will be deducted from your refund. Considering a purchase but want to know how much it might cost for you to return something? Email or DM us!

• Exceptions to our return policy. We do not accept returns on custom pieces or sale items. Please also note that original shipping fees are non-refundable.

If you’re still on the cusp of deciding — finish, size, style — email or DM! We’d love to help you with your decision, send you additional photos or videos, or mail swatches free of charge so you can experience our finishes and fabrics in person.

Please note that finish and fabric color changes based on lighting in the photo; natural light, fluorescent, incandescent, the yellowness of the lightbulb, wall color, all affect how the photo turns out. Additionally, computer and mobile screens all display color differently, so check different pieces on the site to see a range of how the finish will look or request a swatch. If the final color isn't to your liking, we accept returns based on our return policy above.

To Return Defective Items:

Email us photos of the issue along with associated order number and preferred remediation (exchange or return). Sun at Six will review the photos to confirm the manufacturing defect. If confirmed, we will issue a refund or replacement. Claims regarding manufacturing defects must be emailed to us within 5 days of receiving the order.

 

To Return Items Damaged During Transit:

Please see our Freight Damage Policy below.

 

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Freight Damage Policy

 

Damage must be noted in writing on the carrier's delivery electronic receipt. If you sign a freight bill or receipt without written notice of damage or delivery issues we are unable to process a claim. If damage is only verbally reported to the carrier, we are unable to process a damage claim, as carriers will not allow us to submit damage claims without written notice. Please:

• Inspect and verify your shipment immediately upon arrival and (if delivered via White Glove Delivery) after the carrier has set up your piece.
• Look for hidden damages.
• Take multiple photos of any damage.
• Note damage or shortage on freight bill or receipt.
• Keep a copy of the freight bill or receipt, and take a photo for yourself.
• Keep all boxes and original packaging; they are required to process a claim.
• For approved returns, you are responsible for repacking items in original packaging.

Any claim of damaged or missing items must be reported to hello@sunatsix.com within 48 hours of receiving the shipment. Any claim of damaged or missing items after the 48 hour period cannot be honored.

 

 

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Exchanges

 

To exchange an item, please initiate a return per the above return policy and place another order for the new item. 

 

 

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Cancellations

 

Cancellations are accepted on a case by case basis. We will gladly cancel an order that has not yet been prepared for shipment. We are less likely to accept a cancellation if an order has already been processed for shipment or if it is a made-to-order item that has started production. If your cancellation is approved, a 3% fee will be deducted from your refund. To request a cancellation on your order, please email us.