Sun at Six offers free shipping for all items shipped within the continental US. We use USPS and FedEx for standard delivery service for our smaller pieces, which delivers to the main entrance of the specified delivery address.
USPS and FedEx require a signature from someone at the delivery address. Please check the tracking info and your door for a notice to see if a delivery attempt is made while you’re away. USPS and FedEx will hold onto your piece and allow you to reschedule deliveries for a set amount of time before your item is returned to our warehouse and we will have to charge for a re-delivery.
For larger pieces, we ship via specialized furniture freight carriers. They will give you a call ahead of time to schedule a day and time for threshold delivery into your home, which is through the first door of the address or the lobby of an apartment building/condo. We can do white glove delivery as well - please send us an email and we can get that set up for you!
Shipping takes about 2-3 weeks, depending on the size of the item and carrier. We currently ship to the 48 states in the contiguous United States. We do not ship to P.O. boxes.
If a delivery date and time cannot be scheduled with the freight carrier, storage can be accommodated at a price-per-day fee. All customers are responsible for any and all storage fees incurred.
Please note we’re seeing longer shipping times on large items shipped via white glove due to covid. Shipping carrier delays may occur during this time that are beyond our control - we’re doing everything we can and your extra patience is appreciated.
Please keep in mind that returning furniture can be quite a bit more expensive than returning clothing or small items!
We accept returns within 15 days of receipt. It sometimes takes a few days to set up return shipping pickup, so as long as you email us within 15 days we’ll honor the return. Shipping charges are non-refundable and customers are responsible for outbound and return shipping. Refund will also be reduced by a 25% restocking fee to cover labor, new packaging, and warehousing. Returned items must be in original condition and original packaging - be sure not to throw it away! Please note that made to order and custom pieces are not returnable.
While we’d like to do free shipping and returns, shipping furniture is expensive. The actual cost of shipping one way that we pay can be anything from $150 for a chair to $550(!) for a large table, so please keep this in mind when making a decision. If you’re not sure about color, we have finish samples available! Finish color changes based on lighting in the photo - natural light, florescent, incandescent, the yellowness of the lightbulb, wall color, all affect how the photo turns out, so check different pieces on the site to see a range of how the finish will look. If the final color isn't to your liking, we accept returns based on our normal return policy.
Finally, please note that custom and made to order pieces are non-returnable!
To Return Undamaged Items:
Email us with your request for return along with associated order number. Returned items must include all original packaging when shipping the product back. Customers are responsible for the cost of return shipping. If the product is damaged upon receipt, the customer will be charged depending on the extent of the damage.
To Return Defective or Damaged Items:
If the item arrives damaged at your home, Sun at Six will issue a full refund or replacement piece. If packaging appears damaged or you suspect the contents are broken, take pictures of damaged packaging and/or product. Email us the photos along with associated order number and preferred remediation (exchange or return). Information about freight damage must be emailed within 5 days of receipt and include photos.
We accept exchanges within 15 days of receipt. Because furniture shipping is so expensive, we have to treat exchanges as returns: customers are responsible for return shipping of the original item and outbound shipping of the new item. For reference, the actual cost of shipping one way can be anything from around $115 for a chair to $350 for a large table, so please keep this in mind when making a decision. Returned items must be in original condition and original packaging. If the product is damaged upon receipt, the customer will be charged depending on the extent of the damage.
We accept order cancellations for 24 hours after the order is placed. Because we ship items immediately after orders are placed, cancellations made after this 24 hour period will be treated as returns, with customers paying return shipping and a 25% restocking fee. Returned items must be in original condition and original packaging.
For custom and made to order items, we cannot accept cancellations after production has begun!
Sun at Six